Three guardrails prevent it: answers come only from published content, a second model checks each one, and unverified answers get a handoff instead.
Three things work together to prevent that: the assistant only answers from the business's own published content, a second AI model checks each answer against that content before it ships, and when it cannot verify something it says "I don't know" and hands off to a person instead of guessing.
None of these three protections work alone. Answering only from published content limits what the assistant could possibly get wrong to begin with — it is not drawing on outside guesses about "typical" pricing or policies. The second model then checks each answer against that content before a visitor ever sees it, catching a claim that does not actually match what the business published. And when neither of those produces a confirmed answer, the fallback is "I don't know" plus a handoff to a person — not a guess dressed up to sound confident. No invented prices, no made-up policies get through this chain.
Some questions carry more risk than a wrong price or an outdated hour. A deterministic crisis gate runs in code before any model even sees the message, and safety guardrails are tuned per field. A med spa's assistant carries a no-medical-advice line and offers to connect the visitor with a clinician. A gym's assistant declines to advise on an injury report and offers to pass it to staff, with permission. The crisis-and-hazard rules are fixed in code ahead of the model; the field boundaries are standing rules in how the assistant is built — neither is a judgment the AI makes in the moment.
The working preview is private before any of this reaches a real visitor. It is free, built in under 24 hours, and nothing goes live without the owner's approval. That gives the owner a chance to see how the assistant handles real questions — including edge cases — before a single visitor sees it. After launch, the dashboard shows what people asked and where the assistant needed help, so a business owner is not finding out about a problem from a customer complaint.
Visitor asks: "Do you offer walk-ins?"
Assistant\: "We don't currently offer walk-ins — appointments only. Source: Booking Policy page. Want me to help you find the next available time?"
If a visitor instead asked something outside what is published, or something in a sensitive category like a medical or injury question, the assistant declines and offers to connect the visitor with a person rather than answering on its own.
It only answers from the business's own published content, and a second model checks each answer against that content before it reaches the visitor.
A deterministic crisis gate and field-tuned safety guardrails route those to a person — for example, a no-medical-advice line with a clinician handoff at a med spa.
Yes. The preview is private and free, and nothing goes live without the owner's approval. Try the free private preview, built in under 24 hours, no card, at askmy.business.
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Build my free previewUpdated 2026-09-01 · AskMyBusiness by Vision Genesis · Knoxville, TN