How a Second AI Model Fact-Checks Every Answer

A second AI model checks every AskMyBusiness answer against the business's published content before it ships, catching claims that don't hold up.

AskMyBusiness runs every answer through a second AI model that checks it against the business's published content before the visitor ever sees it. If the answer does not hold up against that content, it does not ship as stated — the assistant says it does not know instead.

How the two-model check works

One model produces a draft answer to the visitor's question. A second model then checks that draft against the business's own published content — the same services, pricing, hours, policies, and booking pages the first model was supposed to be drawing from. This is a check on the answer, not a second opinion on the question. The second model is asking one thing: does this claim actually match something the business published, or not.

What it is checking against

The check has a narrow, fixed target: content the business itself has published on its site. Not general knowledge about similar businesses, not information from other sites, not an educated guess about what is probably true. If the business has not published a fact somewhere the assistant can point to, there is nothing for the second model to confirm the answer against.

What happens when the check fails

When the second model cannot confirm an answer against the published content, the answer does not go out as a stated fact. Instead, the assistant tells the visitor it does not know and offers to connect them with a person. No invented prices, no made-up policies get through just because the first model produced something plausible-sounding. The check exists specifically to catch that case before a visitor ever sees it.

Where this connects to safety

A deterministic crisis gate runs in code before any model sees a message at all, and safety guardrails are tuned per field — a med spa's assistant carries a no-medical-advice line and offers to connect the visitor with a clinician, a gym's assistant declines on injuries and offers to pass the report to staff, with permission. The fact-check on regular answers and the crisis gate on sensitive ones are two separate layers, both running before a risky answer could reach a visitor.

What it looks like in practice

Visitor asks: "Can I get a refund if I cancel my booking?"

Assistant\: "Yes — cancellations more than 48 hours out get a full refund. Source: Cancellation Policy page."

If no cancellation policy existed anywhere on the site, the first model's draft answer would have nothing for the second model to confirm, and the visitor would instead get: "I don't have a confirmed policy on that — let me connect you with someone who can answer directly."

Common questions

Updated 2026-09-01 · AskMyBusiness by Vision Genesis · Knoxville, TN