Who Controls the AI Front Desk Once It's Live?

You do. After launch you set the sources, boundaries, and routing from the dashboard, and nothing about the assistant is fixed once you decide to change it.

Who's in control after launch?

You are. Once the assistant is live, you set the sources it answers from, the boundaries around what it's allowed to say, and where leads get routed, and you can change any of that yourself, from the dashboard, without needing a developer or filing a request with anyone.

What "control" actually covers

Sources are the published content the assistant answers from — your services, pricing, hours, policies, and booking pages. You decide what's in that set, and you can update it as your business changes. Boundaries govern what the assistant will and won't say; field-specific standing rules are already tuned before you touch anything — a med spa declines medical advice and offers a clinician, a gym declines to advise on an injury and, with permission, sends contact to staff — and, separately, a deterministic check runs in code before any model sees a message, for hazards like gas leaks or fire. Routing is where leads go when a visitor wants to talk to a person.

If an answer turns out to be wrong, content can be retracted and corrected directly. You don't wait for a scheduled update.

What happens before you're handed control

Nothing is public until you say so. The private working preview is free, built in under 24 hours, no card required, and you test it yourself before any visitor sees it. Approval is the gate; nothing goes live without it. If you approve, checkout starts a 30-day free trial, and that's the point a card gets entered. Control over the assistant doesn't start on some later date; it starts at approval and stays with you.

What you can see, to exercise that control

The dashboard shows whether the assistant is live, what visitors have actually asked it, which leads still need follow-up, and where the assistant needed help instead of answering. That's how you know whether the sources, boundaries, and routing you set are working the way you intended, and where to adjust them.

What it looks like in practice

A visitor to a gym's site asks: "I tweaked my knee on the leg press, is that normal?"

The assistant answers: "I can't advise on an injury. Please talk to a staff member on-site, and if it's an emergency, call 911. Source: Safety & Injury Policy page."

That response follows a boundary already tuned for a gym; the owner didn't have to write the 911 routing rule from scratch, but still controls the sources, the rest of the boundaries, and where any lead from that conversation goes.

Common questions

Does anything change on my site without my approval?

No. Nothing goes live until you approve the private preview, and after that, changes to sources, boundaries, and routing are yours to make.

Can I change how the assistant is set up after it's already live?

Yes. Sources, boundaries, and routing are all adjustable from the dashboard at any time.

What if I want to correct something it already told a visitor?

Content can be retracted and corrected directly, without waiting on anyone else. The free private preview is built in under 24 hours, no card, at askmy.business.

See yours before you pay anything.

Give us your website and we build your private assistant — free, usually within a day, no card. Nothing goes live without your approval.

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Updated 2026-09-01 · AskMyBusiness by Vision Genesis · Knoxville, TN