Can I Edit What My AI Chatbot Says?

Yes. You set the sources, boundaries, and routing from the dashboard, and any wrong answer can be retracted and corrected directly, without a developer.

Can I control what my assistant says?

Yes. You set the sources it answers from, the boundaries around what it's allowed to say, and where leads get routed, and you can change any of that yourself, from the dashboard, at any time. If it gives an answer that's wrong or outdated, that content can be retracted and corrected.

Why the assistant says what it says in the first place

The assistant doesn't write its own material from scratch. It answers strictly from your business's own published content — your services, pricing, hours, policies, and booking pages — and every answer shows the source page it came from. That means the most direct way to change what it says about your prices or your hours is to update the page it's pulling from.

A second model checks each answer against your published content before it's shown to a visitor. If it can't verify an answer, it says it doesn't know and offers a person instead of guessing. That check runs on every answer, not just the ones you happen to review.

Fixing something specific

Beyond updating your source content, there's a direct retract-and-correct path: if an answer was wrong, you can pull it back and fix it from the dashboard. You're not stuck waiting for a scheduled update or emailing anyone to make the correction.

Setting boundaries, not just content

Boundaries are separate from sources. A deterministic crisis-and-hazard check, running in code before any model sees a message, screens for emergencies like gas leaks or fire first. Separately, guardrails are tuned to your field — a med spa declines medical advice and offers a clinician, a gym declines to advise on an injury and, with permission, sends contact to staff. You're not writing those boundaries from nothing; the field-specific defaults are already tuned, and you set the sources and routing on top of them.

Where you make these changes

All of this — sources, boundaries, routing, retractions and corrections — is handled from the owner dashboard, not by filing a request or waiting on anyone else. The same dashboard also shows you whether the assistant is live, what visitors have been asking, which leads need follow-up, and where the assistant needed help, so you can see the effect of a change you make.

What it looks like in practice

A visitor to a med spa's site asks: "What should I take for the swelling after my treatment?"

The assistant answers: "I can't give medical advice on that. Source: Aftercare Policy page. I'd like to connect you with our clinician. Can I get your name and a way to reach you?"

That no-medical-advice line and clinician handoff are part of the field-tuned boundary, not something you'd need to write yourself, though you can still adjust the sources and routing around it.

Common questions

If my prices change, do I have to rewrite what the assistant says?

Update the published page your prices live on. The assistant answers from that content, and every answer shows the source it used.

What if the assistant said something wrong to a visitor?

You can retract and correct that content directly from the dashboard.

Can I change who gets notified when a visitor wants to talk to a person?

Yes. Routing is one of the things you set from the dashboard, along with sources and boundaries. The free private preview is built in under 24 hours, no card, at askmy.business.

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Updated 2026-09-01 · AskMyBusiness by Vision Genesis · Knoxville, TN