What Happens to Visitor Info Collected by AI Chat?

A visitor's name and contact go to the owner's inbox the moment they agree to share it, and into the dashboard that tracks leads needing follow-up.

When a visitor agrees to share their name and contact information with the AskMyBusiness assistant, that information goes to the business owner's inbox, right away. The owner's dashboard also keeps a record of it, showing which leads still need follow-up. The assistant only collects that information with the visitor's permission — never silently.

What gets collected

The assistant collects a visitor's name and contact information, and only after asking permission first. This happens when a visitor wants to talk to a person, wants to book something, or has a question the assistant can't verify from the business's published content and needs to hand off instead of guessing.

Where it goes first

The lead goes to the owner's inbox as soon as the visitor agrees to share it — even at midnight. There's no delay or batching before that first notification goes out.

Where it lives afterward

Beyond the inbox alert, the owner dashboard shows which leads still need follow-up, what visitors have been asking, and where the assistant needed a person's help. That gives the owner an ongoing record of visitor activity rather than a one-time email that can get buried.

Who can see it

The business owner sees leads and visitor questions through the inbox and dashboard. The owner also sets what content the assistant can draw from, where its boundaries are, and how leads get routed, and can change any of it. Content the assistant relies on can be retracted or corrected if it needs to change.

What it looks like in practice

A visitor to a wrestling camp's site — like the real installation running at kenchertow.com — asks: "Can my son join partway through the week if we're running late?"

The assistant answers using what's published about camp policies, cites the source, and then says: "For a specific exception like that, I'd rather have our team confirm directly with you. What's your name and the best way to reach you?" [Source: camp policies page] With the visitor's permission, that name and contact go to the owner's inbox.

If something needs to change

If a business's published content changes, or the owner needs to update what the assistant is allowed to say, that content can be retracted or corrected. The assistant works from what's currently published, so a correction takes effect for future visitor conversations rather than sitting alongside outdated information.

Common questions

Does the assistant collect visitor information automatically, without asking?

No. It asks permission before taking a name or contact information, and nothing is collected if the visitor declines.

Where does a lead go after it's captured?

To the owner's inbox right away, and it also shows up in the owner's dashboard alongside other visitor activity and leads needing follow-up.

Can the business owner see what visitors have been asking, not just the leads?

Yes. The dashboard shows what people have asked, which leads need follow-up, and where the assistant needed a person's help. Try it free: a private preview of AskMyBusiness, built in under 24 hours, no card required, at askmy.business.

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