Yes. The AskMyBusiness assistant asks a visitor's permission before taking their name or contact information, and never collects it silently.
Yes. The AskMyBusiness assistant asks a visitor's permission before it takes their name or contact information. It doesn't collect anything silently, and it doesn't infer contact details from elsewhere. The handoff only happens after the visitor agrees to share.
A website visitor who feels tracked or rushed into giving up their information tends to leave instead of finishing the conversation. AskMyBusiness only asks for a name and contact when the visitor has a reason to give it — because they want to book something, talk to a person, or need a decision the assistant can't make from the published content. And it asks, rather than assuming.
When the assistant reaches a point where a human handoff makes sense, it tells the visitor that and asks if it can pass along their name and a way to reach them. If the visitor says no or ignores the request, the assistant does not collect the information and no lead is created. If the visitor agrees, the assistant takes the name and contact and sends it to the owner's inbox.
For businesses in fields with sensitive topics, permission and boundaries matter even more. A deterministic crisis gate runs in code before any model even sees a visitor's message, and safety guardrails are tuned per field — a med spa's assistant carries a no-medical-advice line with a handoff to a clinician, and a gym's assistant declines an injury question and offers a person, and for a genuine emergency gives the visitor a fixed instruction to call 911 themselves. In both cases, the assistant hands off rather than trying to answer, and still only takes contact information with permission.
The business owner sets the assistant's sources, boundaries, and routing, and can change any of that from the dashboard. The dashboard also shows what visitors have been asking and which leads still need follow-up, so the owner can see exactly what was asked and what was shared.
A visitor on a med spa's site asks: "What dosage of Botox do you recommend for me?"
The assistant answers: "I can't give medical guidance on dosage — that's a decision for a licensed clinician here. I can have someone from our clinical team reach out to you directly. Would that be okay, and if so, what's your name and the best way to contact you?" [Source: med spa services page] Only if the visitor agrees does their contact information get sent to the owner's inbox.
No. It asks permission first, every time, before taking a name or contact information.
Nothing is collected, and no lead is sent to the owner's inbox.
The permission step stays the same. What changes is that a deterministic crisis-and-hazard gate runs first in code, and field-specific standing rules govern what it will answer, so the assistant hands off to a clinician or to staff and 911 rather than trying to answer. Try it free: a private preview of AskMyBusiness, built in under 24 hours, no card required, at askmy.business.
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Build my free previewUpdated 2026-09-01 · AskMyBusiness by Vision Genesis · Knoxville, TN