Google shut down Business Profile chat on July 31, 2024. The visitor with a 9:40 pm question now lands on your website — AskMyBusiness answers there, from your own pages.
Google shut down Business Profile chat on July 31, 2024. Customers can no
longer message your business from your Google listing, Search, or Maps. The free chat channel many small
businesses relied on is simply gone. [Source:
Google Business Profile help, "Changes to Google Business Profile chat and
call history."]
Two dates mattered: after July 15, 2024, customers could no longer START new
chats from your listing; on July 31, 2024, chat and call history left Business
Profile entirely. Google's own guidance to businesses was to point customers
at other contact channels.
The customer who used to tap "Chat" on your Google listing still has questions
at 9:40 at night. The natural next stop is your website — and if nothing
answers there, the question goes unanswered.
That is the exact spot AskMyBusiness fills: an assistant ON your website that
answers 24/7 from your own published pages, shows the source for every answer,
says "I don't know" instead of guessing, and, when the visitor wants a person,
captures their name and contact with their permission and sends it to your
inbox.
A visitor lands on a plumber's site at 9:40 pm: "Do you handle tankless water
heaters, and what's a service call cost?"
The assistant answers both from the plumber's own services and pricing pages,
with the source shown, and offers to pass the visitor's name and number to the
team.
No. Google discontinued it for everyone on July 31, 2024. It isn't a setting; the feature no longer exists.
Your listing still drives people to your website — that's where the assistant answers. It installs as one line of code on the site you already have, or runs at its own link with a QR code.
$99 a month, flat, for one business and one website. The working preview is free, built in under 24 hours, no card. Try it at askmy.business.
Give us your website and we build your private assistant — free, usually within a day, no card. Nothing goes live without your approval.
Build my free previewUpdated 2026-09-02 · AskMyBusiness by Vision Genesis · Knoxville, TN