How Do I Know if My AI Chatbot Is Working?

The owner dashboard shows whether AskMyBusiness is live, what visitors asked, which leads need follow-up, and where the assistant needed a person's help.

The owner dashboard is where to check whether AskMyBusiness is working. It shows whether the assistant is live, what visitors have been asking it, which leads still need follow-up, and where the assistant needed a person's help instead of answering on its own.

Start with "is it live"

The dashboard's first job is answering a simple question: is the assistant actually running on the site right now. That matters because nothing goes live without the owner's approval in the first place — the private preview stays private until it's approved — so once it's live, the dashboard is the place to confirm it's still on and working, not just approved once and forgotten.

What people asked shows real use

Beyond "is it live," the dashboard shows what people have actually asked the assistant. That's the most direct evidence that visitors are using it rather than skipping past it. Reading through actual visitor questions also tells an owner something about what people care about on the site — pricing, hours, a specific policy — separate from whether the assistant is technically functioning.

Leads needing follow-up is the business signal

The dashboard flags which leads still need follow-up. This is where "working" turns into something with a dollar sign on it: a visitor asked to talk to someone, or wanted to book, and their name and contact got captured and routed. If that list is empty, either nothing has come in, or the assistant isn't set up to be visible on the pages people actually reach. If it's populated and nobody's followed up, that's a signal too — those leads sat in the inbox and the dashboard, waiting.

Where the assistant needed help tells you what's missing

The dashboard also shows where the assistant needed help — situations it couldn't answer from the published content and handed to a person instead. This is useful in a specific way: it points at content gaps. If the same kind of question keeps landing in "needed help," that's a sign the site is missing a page or an answer the assistant could otherwise give directly.

What it looks like in practice

Visitor: "Are you open this Saturday?"

Assistant\: "Yes, we're open Saturdays from 9am to 2pm. (Source: Hours page)"

That exchange is exactly what shows up in the dashboard afterward: the assistant status reads "live," the question about Saturday hours appears in what people asked, and if the visitor had instead asked to be connected about a custom order, that would show up as a lead needing follow-up. A separate flagged item might show the assistant saying "I don't know" to a question about gift cards, because the site doesn't currently publish a gift card policy — a gap the owner can now see and fix.

Common questions

Is there a report, or do I have to check manually?

The dashboard is the described place to check: whether the assistant is live, what people asked, which leads need follow-up, and where the assistant needed help.

What if I see zero questions after going live?

That's worth investigating — it could mean the assistant isn't visible where visitors land, or that traffic simply hasn't come through yet. The dashboard is the tool for spotting that gap.

Can I tell if the assistant is giving wrong answers?

The dashboard shows what people asked and where the assistant needed help, which surfaces gaps. Every individual answer also shows the source page it came from, so an owner can check any specific answer against the actual site content. Try the free private preview, built in under 24 hours, no card, at askmy.business.

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Updated 2026-09-01 · AskMyBusiness by Vision Genesis · Knoxville, TN